Rogue – The Saga Continues
The car is still not fixed. It’s been in the shop since…. I don’t even remember when. Over a week? They called last Friday and asked Greg to bring back the rental, and they would give him another Rogue to drive. Same model as ours with almost the exact same options (they actually were the same, but this blue one had a couple hundred Dollars worth or more options than ours). They said they wanted us to drive it so we could see what the gauges do, and guess what?! Same problems!!!! Then they try to tell us, oh, that’s normal! Uh-huh, yeah. I think NOT! Because the Nissan Frontier that we had as a loaner didn’t do it, the Nissan Quest they gave us as a loaner, didn’t do it, and the Quest we used to own a few years ago didn’t do it either!! It’s NOT normal! Over the week-end I searched online and found a Nissan forum where people were having the same problems with theirs, and at least one person got his fixed. Greg printed that out, and also went searching for some solutions and found a field manual to download, explaining exactly what needs to be done, as far as testing and repair. He took all those printouts to the dealer today when we took the blue Rogue back, and gave them to the service advisor. He came back, saying that they need to call Nissan tech support and see what they say, and ask permission to replace the problem part (what??? Ask permission to fix the car??). At one point he even talked to the owner of the dealership, who told him that he would have taken the car back and refunded us all our money – IF the plates hadn’t been in yet (they came in on Saturday), and if we hadn’t already made our first payment. Great! Couldn’t he just pretend that the plates didn’t come in until this afternoon (after he took the car back) and give us a check for the full purchase amount, including down payment, so we could have paid it off? I really don’t see where the fact that we already made a payment makes a difference. In the end, they gave us $50 in gas cards and sent us home in our car, while they ask for permission to fix it. Probably hoping that we either give up, or decide to take it somewhere else, but neither is going to happen. I’m soooo tempted to buy that automotive window paint and write “Don’t buy at Nissan of (town name)” on the back window!
To be continued…….
oh man….this really stinks. I am glad you guys are on top of it…permission to fix a car… that’s the funniest thing I’ve heard in a long time. Keep us posted!
13. October, 2008 at 16:30
that just sucks!!!!
14. October, 2008 at 09:09
That stinks for sure. I live in Texas so you have to tell me where you bought it lol.
Good for hubby for staying on top of the info found online. We recently had to have the computer replaced in my van (it’s a 2001 model) and were quoted about 1,000 to do it. After a little online research we found that there was a recall for this so we took it to another dealer who did it for FREE so you gotta do your homework. Hang in there and good luck getting your problems fixed. Keep us updated.
14. October, 2008 at 12:47
Wow! Can’t believe that they were going to charge you for something that they should have done for free!!! I’ll send you an e-mail and let you know where we bought it.
Oh!! I completely forgot to add that while they were NOT fixing the car, they did a good job of tearing it up! First thing Greg noticed when he put Sara’s carseat in, was that the carpet wasn’t put back right (below the rear seat, but not the floor). He goes to let someone know, and this guy pries up the plastic piece on the floor board, CRACKING it, and puts the carpet under there. Too bad for him, I saw him do it and let him know, too! Then I see that there are some marks in the panel where the a/c, etc. controls are. And, there’s a nice big scratch in the paint in the panel when you oipen the door (on the inside of the car). NICE, huh? So they’re supposed to fix all that, too, next time we take it back.
14. October, 2008 at 13:00