Sending A Message
The car is going back to the dealer today so they can fix what they broke while they were busy not fixing what was wrong with it, and to give them one last chance to fix the real problem before we take it somewhere else.
We’ve had the car back for about three weeks, and in that time Greg called Nissan Consumer Affairs and filed a complaint against the dealer. Told Nissan C.A. what they put us through, and that they actually tried to tell us that our problem was “normal” and that digital gauges all work like that. Too bad we knew for a fact and from personal experience that they do notwork like that, and Nissan Consumer Affairs came to the same conclusion when they did some research. They called the dealer and ordered them to fix the car, and when (or should I say if?) it is fixed, Nissan C.A. is supposed to make us some kind of offer. To be continued….
This is how I’ve been driving around the past three weeks. Unfortunately the dealer name didn’t fit, so this has to be good enough.
I have to add that I talked to my 19-year-old son (who is in college learning car mechanics) and his first thought when I told him about the car, was that there might be some bad wiring, or that they may need to re-flash the computer. The very two things that the dealer has refused to do, because that can’t possibly be it!!! (They are finally replacing the wiring harness) Sad, when a 19-year-old college kid is smarter than a mechanic who’s been doing this for years!
What? No neon green spray paint? 🙂 I hope the deal Nissan makes you is a good one. I think a compliant to the Better Business Bureau is also something you might want to consider.
I know these new cars are more like rolling computers but the dealer should have trained people to properly take care of them correctly.
Good luck in finally getting these issues resolved!
3. November, 2008 at 05:56
Yeah….. the neon green spray paint might be a little too much work to get off 😉
If they fail to fix the car again, I AM thinking of buying some of that window paint and writing “Don’t buy at (insert dealer name)” on the back window.
3. November, 2008 at 06:01
Are you kidding me???? What a serious pain in the ass! Too bad you cant return it and get a Honda or a Mazda. And ya know, I not surprised that he is smarter that the mechanic. I hope this is the last time you have to take it in!!
3. November, 2008 at 07:54
Good luck! I hope it gets resolved for good this time. 🙂
3. November, 2008 at 08:02
Good lord, what a mess! I hope they finally get it right this time. Keep us posted.
3. November, 2008 at 09:23
Wow, I can’t believe this is still going on… I hope that they finally fix it. Yes, it’s time that mechanics get up with the times and learn a little about computers!
3. November, 2008 at 09:52
I can not believe this either… lemon law my friend. Contact an attorney. They usually take cases for free (put their fee in the settlement) and therefore will only take your case if they feel you’ll win. Its always worth talking to someone. Hope it doesn’t come down to that!
3. November, 2008 at 19:59
No updates on the car yesterday (not that I expected any) except that they told Greg that they may have it done today. Question is: fixed??
Amy, I don’t think this would qualify for the lemon law since they have not tried everything to fix the problem, including what the handbook TELLS them to do to fix it. Not sure if I mentioned this before, but Greg was able to download the handbook, and find out exactly what to do to get the problem fixed. The DEALER is the lemon, not the car.
But, like I said, the only thing I expect them to do, is fix what THEY broke last time. We will NEVER deal with these people again after we get the car back.
4. November, 2008 at 05:27